TERMS & CONDITIONS


Prices

The prices indicated on website do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the product. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears and is not corrected on your total at the time of our completion, for whatever reason (human error, technical error, etc.) your order will be cancelled and the payment refunded to you.


L & I Dealers

Guidelines for Submitting Claims

  • Keep directvbusinessmarket invoice in order to submit for Co-Op manually
  • Use invoice date as the "Activity Date"
  • When creating a Co-Op authorization, select the form for Other Media
    • Select the program Co-Op marketing program
    • Select the media group 16-Promotional Items- Preapproved
    • Select the media type 133- Promotional Items Pre-App Other
    • Select your DMA
    • Select the product group Image
    • Select the Product 7- Image
      • Proof of performance required for claims
    • Itemized invoice AND order confirmation with Corp ID from directvbusinessmarket showing the order has been paid in full
  • Shipping charges applied to directvbusinessmarket purchases are eligible for Co-Op reimbursement.

Availability

We will always endeavor to fulfill your order once completed and paid for it. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price your paid for the product. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality.


Secure Payment

We accept all major credit cards (Visa, Mastercard, American Express, Discover). We currently offer one way to pay for your credit card order, PayPal. This payment option uses advanced SSL encryption to keep your transactions secure. You do not need to hold an account with this merchant to use this method of payment. The merchant charge will appear as DTVMS on your card statement.


Access to the Website

We work hard to ensure the website is always up and available, but we can?t guarantee that the website will not have downtime for any reason. We reserve the right to close the website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the website is unavailable at any time, for any length of time.


Shipping

For in stock items only our shipping lead-time is 1 working day after receipt of your order. The method of shipping is Federal Express Ground. Federal Express Ground orders can be in transit from 1 to 5 days depending on the customers US location. Any personalized items ordered will take longer. Please allow 2-3 weeks from the time you place your order to receive personalized item. Our shipments originate from our Charlotte, NC distribution center. If you require any orders to be split please contact Customer Support at 866-457-6606


Privacy and Protection of Personal Data

We value your privacy and have made it our policy to provide online content that requires minimal collection of information from our visitors. We do not share your personal information. We utilize appropriate measures to guard our online customers personal information against unauthorized access and use. All information is protected by our security measures.


Guarantee

We guarantee the quality and accuracy of our products 100%. Return your purchase within 10 days and we will gladly replace the order or issue a full credit or refund if your order is not as you requested. Customized items cannot be returned or refunded. Call Customer Support at 866-457-6606 for inquiries on orders already placed or received.


Proofs

We will provide a digital proof for customization at no charge. Proofs will be emailed within 2 business days. Orders will not be processed without final email approval.